Your privacy is very important to us. We never disclose your name, e-mail address, or any other personal information provided to us. All information given on forms is optional, except where this information is required to process your order.
All required information is kept internally and is held in strict confidence. We never share your personal information with any third parties.
Using SSL encryption security technology, your online order is processed securely. When placing your order, you will be taken to our secure server prior to being asked for your credit card information.
We do not solicit by phone, email or snail mail. We will contact you only if your order information is incomplete or incorrect.
All orders are processed immediately and are discreetly shipped the following day.
North American orders are shipped by UPS or FEDEX GROUND. Delivery time is 3 to 5 business days.
PO Box, APO/Military and International orders are shipped by USPS GLOBAL PRIORITY MAIL.
International orders are delivered within 14 business days.
Tracking information will be provided through email by the designated carrier.
Please note that holidays may delay delivery time.
Exchange or Refund
All reqeusts for exchanges or refunds MUST be submitted through our ticketing system.
Our sales line will be unable to assist customers with any return requests as they do not have the ability to authorize returns. Once your refund request has been approved for return, customers will be required to ship the package to the appropriate address. All returns are subject to a bank processing fee, restocking, shipping and handling charges.
The 180 Day Growth Guarantee is only applicable to Deluxe Editions. X4 Labs Starter and Standard editions are not backed by the 180-Day Growth Guarantee. Devices which have been personalized are subject to the following Terms and Conditions:
By engraving the extender all guarantees pertaining to the product will cease to be valid. The 180 day money back guarantee will be deemed null and void and the extender cannot be returned. Returns are at the discretion of X4 Labs Inc. and/or its subsidiary companies and websites. X4 Labs Inc. and/or its subsidiary companies and websites are not responsible for any errors in the engraving process and will provide refunds or credit at their discretion. X4 Labs Inc. and/or its subsidiary companies and websites are not responsible for any errors in the engraving process and will provide refunds or credit at their discretion.
Terms and Conditions Pertaining to the 180 Day Growth Guarantee
The product must be used for a minimum of 180 days, this is required in order to ensure that the customer has used and tried the extender to gain in size as overnight results are not realistic. In order to gain results the product must have been used on a consistent basis for the recommended time periods. Please note you have up to 180 days plus a 1 week grace period to contact us.
Prior to returning a product, a customer must contact us via e-mail only, in order to prevent duplicate refunds. When preparing your e-mail please adhere to the previously stated terms.
In order to approve your refund request you must have registered and logged into our customer support services. You must also have supplied a minimum of 25 informational posts and content on our support forum throughout course of the six month trial period. Any spam, promotional, or libelous statements with regards to the product will lead to the nullification of the warranty and guarantee.
If all of the above terms and conditions have been met and a representative has contacted you to approve your return, you may return the package to the return address provided. Any products returned without the approval of a returns representative will be automatically refused and returned to sender.
Initial deposits on orders which are financed are considered non-refundable. Financed orders which have not completed all payments are also not applicable for refunds, returns, or exchanges.
X4 Labs Inc. and/or its subsidiary companies and websites reserve the right to refuse or cancel any order that is believed to be fraudulent.
We do not take any responsibility for any injury caused by deliberate or accidental misuse or application of this medical device.
Our claims of enhancement and enlargement are based on the results of controlled research and reported achievements by numerous satisfied customers. Individual results may vary depending on daily hours of usage, body type and other factors. Results noted in testimonials are unique and not typical of all clients.
Due to its content anyone under the age of 18 should have parental authorization before accessing our website or those of our affiliates and sponsors.