Return Policy

Refund, Exhcange and Return Policies

All requests for refunds, exchanges and returns MUST be initiated by emailing your order number and reason for return to returns@x4labs.com. Once your request email is sent you will be automatically emailed with simple instructions on how to return your order. Please note that our phone and chat support representatives are unable to authorize or process any refund, exchange or return requests. Original shipping costs will be deducted from the refund amount automatically. Any orders returned for refund found to be incomplete will be subject to deductions. If you believe you may have received an order from us that is incomplete or a logistical error please contact customer service at info@x4labs.com with details on your issue for further assistance.

Our One Year Money Back Growth Guarantee

It is required that X4 Labs Penis Extenders are used for penile traction therapy as directed for a minimum of 180 days prior to submitting a request for a refund. Overnight results are not realistic or guaranteed. Penile traction therapy requires a good faith effort and commitment to achieve desired results. In order to gain results the product must have been used on a consistent basis for the recommended time periods. Please note you have a 2 week grace once your usage requirements are met to contact us regarding your Money Back refund.

In order to approve your refund request you must document your usage using our simple Penile Traction Therapy Progress Tracker online tool. All customers will be emailed a link to sign up for an account. Within the first year after purchase simply use the Log Entry form to enter your usage data after each session. You are required to make 180 entries over the course of the first year in order to be eligible for this refund. Once you complete 180 days worth of entries, and DO NOT see ANY positive penile length or girth gains, you can then submit a request for a Money Back refund.

When preparing your refund request, please adhere to all the previously stated terms above. Include the email address associated with your X4 Labs Penile Traction Therapy Tracker (www.x4labs.com/log) account and order number.

Within 2 weeks of your request, if all of the above terms and conditions have been met and a representative will contact you to issue your money back refund, no questions asked.

Please note that all accessories, including spare parts and upgrades are not covered in this offer. You will be refunded exactly what your paid for the device itself, minus shipping costs.

IMPORTANT NOTICE: Only log entries made on the day of a therapy session will be counted towards your Money Back Growth Guarantee total. No exceptions. The time and date that entries are made is documented to ensure legitimate data is collected. Entries cannot be edited once they are submitted. Please review all information prior to submitting.

Clinical Study Program Participants

All users participating in our clinical trial must opt-in in the Extender options. All data must be submitted using our Penile Traction Therapy Progress Tracker found at www.x4labs.com/log.

Simply track your measurements and usage for 6 consecutive months (180 entries) and contact customer service for a refund upon completion. Please allow 2 weeks for data to be verified prior to refund being issued. Shipping, add-ons and accessories are not included in this refund.

IMPORTANT NOTICE: Only log entries made within 48 hours of a therapy session will be counted towards our Clinical Study. No exceptions. The time and date entries are made is documented to ensure legitimate data is collected. Entries cannot be edited once they are submitted. Please review all information prior to submitting. Clinical trial participants are required to submit at least one progress photo per week.