Shipping Policy

Fast and Discreet Shipping

All orders processed prior to 11 AM Eastern Standard Time (EST) are shipped out the same day. Orders processed after 11 AM EST are shipped out the following business day. All orders are shipped using the most efficient courier service (UPS, USPS, Canada Post, Purolator or DHL) depending on shipping destination to ensure packages are received in the most timely fashion possible.

Shipping Timeframe

USA and Canada Shipping
Express Shipping → Delivers between 3-7 business days

United Kingdom Shipping (Duty Free from the UK)
Express Shipping → Delivers within 3-4 business days

International Shipping Methods
Express Shipping → Delivers within 3-4 business days

All of our orders are shipped with unbranded (blank) high quality shipping materials. Shipping labels are also discreet and make no mention of any terms relating to penis enlargement, treatment of penile curvature or any other penis related term whatsoever. We take our customers personal privacy extremely seriously throughout the ordering and shipping process.

Order Tracking

You will be provided with a tracking number for your order via email as soon as one is issued for it by the carrier. This will allow you to track your order’s shipping progress and location at any time thru the specified carrier’s website.

Order Fulfillment Delays

In the rare event an item is no longer available you will be notified immediately. Due to logistical reasons, certain items (other than penis extenders) may require additional shipping time.

Under certain circumstances, delivery to some areas may require extended shipping time (in most cases only 1 additional business day is required, depending on time and date the order was placed and the location of your shipping address).

Certain countries that we ship to may require us to ship orders in two spirit shipments due to customs rules and regulations. If that is the case, users will be notified in the checkout process once the shipping destination is selected.

Free Shipping Policy

Though many promotions and offers include free shipping, we still cover the cost of shipping. When a refund is approved and issued for an item that included free shipping when it was purchased, the actual cost of shipping will NOT be refunded under any circumstances. It will be subtracted from the amount of the refund. Free shipping is not available with financed orders.

Free Express shipping on all penis extender editions is only available in USA and Canada. On occasion international orders may benefit from free express shipping by adding certain promotional items to an order.

Customs Delays

Orders which include include X4 Labs Vitamin E Supplements, Sinrex Male Enhancement Pills or Penis Pumps may be delayed due to customs clearance issues. In rare occurrences some orders may be shipped separately to avoid such delays.

Postal Holidays

Please note that shipping times may vary due to national holidays in both the country of origin and the shipment’s final destination. Weekends and holidays are NOT considered business days and should be taken into account when estimating your shipment’s expected arrival date. Below is a list of postal holidays in the United States for postal holidays in your country or region please check with your local post office.

New Year’s Day – January 1st
Martin Luther King Jr. Day – Third Monday of January
President’s Day – Third Monday of February
Memorial Day – Final Monday of May
Independence Day – July 4th
Labor Day – First Monday of September
Columbus Day – Second Monday of October
Veteran’s Day – November 11th
Thanksgiving Day – Fourth Thursday of November
Christmas Day – December 25th

Delays due to postal holidays in both the country of origin and shipping destination are in no way under our control and should be taken into consideration in the event of a shipment delay.

Additional Shipping Details

Certain orders shipped outside the United States and Canada may be subject to duties, taxes or import restrictions. Should your order be returned to us due to any of these issues it will not be refunded. We will do whatever we can to have the order released to you and will even re-ship the order at your request. Additional shipping fees will be charged on all orders that are re-shipped.

Providing an accurate shipping address is your responsibility. Please double check and verify that your shipping address (and apartment number if applicable) is correct when placing your order. Should you be responsible for an address error, your order may be returned to us. In these cases, the cost to re-ship the order to the correct location will be charged.